Picept

Privacy Policy

Last updated: 6/23/2025

This Privacy Policy describes the types of information about you that OpenDoc AI, Inc., doing business as Picept ("Picept", "we", "us", and "our") collects, uses, and shares when you visit https://picept.ai and when our AI security solutions and services are deployed through your systems.

OpenDoc AI, Inc. is a Delaware corporation with headquarters located at 4828 Tonnelle Avenue, North Bergen, NJ 07047, United States.

By using our Website or Services, you agree to our Privacy Policy and Terms of Service. If you don't agree, please discontinue use of our Website and Services.

1. Information We Collect

Information You Provide Directly

  • Contact Information: Name, company, job title, email, and phone number when you create accounts, request demos, or contact us
  • Account Information: Username, password, and account preferences
  • Business Information: Details about your organization, AI systems, and security requirements
  • Payment Information: Billing address and payment methods (processed by third-party processors)

Information We Collect Automatically

  • Service Usage Data: Usage patterns, security monitoring results, AI performance metrics, and system diagnostics
  • Website Analytics: IP address, browser information, pages visited, and referral sources
  • Cookies and Tracking: To remember preferences, analyze traffic, and provide personalized content

2. How We Use Your Information

Service Provision

We use your information to provide and maintain our AI security Services, including guardrails implementation, application monitoring, vulnerability assessments, and AI agent building. We also use it for account management, billing, and customer support.

Service Improvement and Development

We analyze service usage to improve our offerings, develop new AI security capabilities, enhance threat detection, and conduct research to advance AI security technologies.

Business Operations

We use your information for marketing communications (with consent), legal compliance, protecting our rights, and business analytics to understand market trends.

3. How We Share Your Information

We may share your personal information in the following circumstances:

  • Service Providers: With trusted third-party providers for cloud hosting (AWS), payment processing, customer support, and analytics
  • Business Transfers: In connection with mergers, acquisitions, or sales of our business
  • Legal Requirements: When required by law, court orders, or to protect rights and safety
  • Aggregated Data: We may share anonymized data that cannot identify you for research and business purposes

4. Data Storage and Security

Data Storage

  • Cloud Infrastructure: We store data on Amazon Web Services (AWS) in the United States
  • Encryption: All data is encrypted at rest and in transit using industry-standard protocols
  • Access Controls: Strict access controls and authentication mechanisms protect your data
  • Regular Backups: We maintain backups to ensure availability and recovery

Security Measures

We implement comprehensive security including physical security, network protection, application security, employee training, and incident response procedures.

5. Data Retention and Deletion

We retain your personal information as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and protect our legitimate interests.

You have the right to request deletion of your personal information. You may also request modification of data retention periods by contacting support@picept.ai.

Upon account termination, we will delete or anonymize your personal information according to our retention schedule, though some information may be retained longer as required by law.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access and Portability: Request copies of your information in a structured format
  • Correction and Deletion: Request correction of inaccurate information or deletion of your data
  • Processing Control: Request limitation of processing or object to certain processing
  • Consent Management: Withdraw consent or opt-out of marketing communications

To exercise your privacy rights, email us at support@picept.ai with your request and verification information.

7. AI and Machine Learning

In providing our AI security services, we may process your data using AI and machine learning for threat detection, vulnerability assessment, pattern recognition, and service optimization.

Important: We do not use your personal information or customer data to train, improve, or develop our AI models without your explicit written consent. Any such use would be subject to a separate agreement with specific terms.

Our Services may involve automated decision-making for security purposes. You have the right to request information about these processes and object to automated processing in certain circumstances.

8. International Data Transfers

We are based in the United States, and your information may be transferred to, processed, and stored in the US and other jurisdictions. When transferring personal information internationally, we implement appropriate safeguards including standard contractual clauses and adequacy decisions.

For European Data Subjects: If you are in the EU, EEA, or UK, you have additional rights under applicable data protection laws, including the right to lodge a complaint with your local supervisory authority.

9. Third-Party Services

Our Services may integrate with third-party websites, applications, and services. We are not responsible for the privacy practices, content, or security measures of third-party services. We use third-party analytics services and may include social media features, which are governed by their respective privacy policies.

10. Children's Privacy

Our Website and Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete that information. If you believe we might have information from a child under 18, please contact us at support@picept.ai.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will update the "Last Updated" date, provide notice of material changes through email or prominent website notice, and obtain consent where required by law. Your continued use after changes constitutes acceptance of the revised Privacy Policy.

12. Contact Information

For questions about this Privacy Policy, to exercise your privacy rights, or to report privacy concerns, contact us at:

OpenDoc AI, Inc. (d/b/a Picept)
Privacy Officer

4828 Tonnelle Avenue

North Bergen, NJ 07047, United States

Email: support@picept.ai

Phone: (513) 570-3657

For EU/UK Data Subjects: You may also contact your local data protection authority if you have concerns about our data processing practices.

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